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Returns & Refunds

If you do not satisfied with our goods and want to send them back to get a refund or an exchange, you can send a message to our after-sale Customer Service (email address: avidlove.shop@gmail.com), they will reply you in 24 hours(except weekends) and give you some useful advice.

1. Write your order number on the package, like AS0001 to make your package be recognized easily, so we can solve your problem as soon as possible.
2. You have to undertake return express fees by yourself.
3. After we make sure that we have received the return package, we will contact you and give you a refund or an exchange within 15 business days.

New after-sale policy 2019

Ⅰ. Unconditionally returns accepted within 15 days

The unconditionally returns from our customers are acceptable within 15 days after you get the package. When we confirm the arrival of the package you returned, we 'll refund you the payment. Items that can be returned or refunded of receiving must follow the criteria as below:

1. Returns must be in original condition (unworn, unwashed & with original tags & packaging) and will not affect the secondary sales.
2. Because that we charged the shipping fee in behave of the shipping company, we will only refund you the good price which is responsibility.
3. After returning the products, please inform us of the following information in your account where you can find a chart.
① Order No., for example, AS0001
② Item No. , for example, 1234_B_M
③ Item barcode No., for example, 944769
④ Quantity of each item
⑤ Photo of the products you sent back
⑥ Photo of the shipping label on the package Avidlove.shop sent to you
⑦ Photo of the shipping label in the package you sent to Avidlove.shop
⑧ The unique barcode on the item which is stick to the package of the item

Step:
1. Please consult the customer service about the information we need before sending back the package.
2. Send the package back to us. 
3. After returning the products, please offer our customer service the information you collect above or add to your account, where you can find a chart to upload the information.
4. After confirming the information, we will refund the money to your account directly. But the amount is frozen which can be used until we get the package.
5. We will activate the refund in your account when we get the package, then you can use that for a new order.

Ⅱ.Unconditionally refund accepted for wrong items

The refund request from our customers is acceptable unconditionally if customer service confirms Avidlove.shop send you the wrong item. Items that can be returned or refunded of receiving must follow the criteria as below:

1. Please make sure the products in original condition (unworn, unwashed & with original tags & packaging) and will not affect the secondary sales before you sending back and inform us the following information:
① Order No., for example, TY0002
② Item No. , for example, 00012_B_M
③ Item barcode No., for example, 944769
④ Photo of the products you sent back
⑤ Photo of the shipping label on the package Avidlove.shop sent to you
2. Avidlove.shop will confirm the information
3. After we making sure that we sent you the wrong item, we will refund you the amount to your account which you can use for a new order or inform our financial staff refund back to your Paypal account or others if you like.

Full Refunds
We offer a full refund on any items that are found to be faulty or damaged due to our fault. Damage caused because of the fault of the third party or customer's own fault cannot apply for the refund.

Partial Refunds
We also offer a partial refund on returned items that have some original parts missing. In such a case, the customer can only get a partial refund.

Returns Address in US:
15650 Salt Lake Ave, City of Industry, CA, US 91745
Recipient: Avidlove Return Team
Tel:  1 (209) 360-0296

Returns Application Time:
Within 15 days of delivery.
Before returning items, please contact us first, thank you!
Online Service Time - 9:00 am to 6:00 pm CST office hours

Note:
In order to avoid directly returned products without our confirmation, please contact us first by Email: avidlove.shop@gmail.com. Returning to this address without Customer Services permission will not be accepted and customers will be responsible for all lost and cost.